Terms & Conditions
Last updated on 09-12-2025
1. Introduction
Welcome to Cafe Creme. By placing an order on our website, you
agree to comply
with the following Terms & Conditions. Please read them carefully before ordering.
1.2 Use of Website
This website is intended for customers to browse the menu, place food orders, and access
restaurant
services. You agree not to misuse the website for any unlawful or prohibited activities.
1.3 Food Orders & Acceptance
- Once an order is placed, confirmation will be sent via SMS or Email.
- All orders are subject to item availability and restaurant operating hours.
-
We reserve the right to cancel orders due to stock unavailability, pricing errors, or
operational
issues.
1.4 Pricing & Payment
- All prices are displayed in INR and may be inclusive or exclusive of applicable taxes.
- Payments are processed securely through authorized payment gateway partners.
- Orders are confirmed only after successful payment.
1.5 Food Quality & Allergens
- We ensure hygienic preparation and safe packaging of food.
-
Customers are advised to review ingredients and inform us of any allergies before placing an
order.
1.6 Limitation of Liability
- We are not responsible for delays caused by traffic, weather, or unforeseen circumstances.
- Our liability is limited to the total value of the order placed.
2. Shipping / Delivery Policy
2.1 Delivery Areas
We deliver only within the serviceable locations listed on our website.
2.2 Delivery Time
Estimated delivery time ranges between 30–90 minutes, depending on order size,
location, and operational conditions. Delays may occur during peak hours, weather conditions, or
festivals.
2.3 Delivery Charges
Delivery charges, if applicable, will be clearly displayed at checkout before order
confirmation.
2.4 Proof of Delivery
Customers may be required to provide an OTP or signature at the time of delivery.
3. Cancellation & Refund Policy
3.1 Order Cancellation by Customer
Orders once placed cannot be cancelled by the customer as food is prepared fresh.
3.2 Cancellation by Restaurant
- Item unavailability
- Restaurant closure
- Incorrect pricing or technical issues
- Unserviceable delivery location
3.3 Refund Policy
- Order cancelled by the restaurant
- Payment deducted but order not confirmed
- Wrong item delivered or food not delivered
3.4 Refund Process
Eligible refunds will be initiated within 5–7 working days to the original
payment
method.
3.5 Contact for Support
Email: admojicreators@gmail.com
Phone: +91 77386 99303
